Overview:

The key to a successful service is making sure your solution is up and running quickly optimized to your business needs. Scadea's project services have the knowledge, insights, and track record to help you achieve your goals.

Scadea can provide you expert assistance with your specialized it projects. As we gained consistent clientele who would come back to Scadea for their business needs, we enhanced our services to the software support and maintenance that includes:

• New Implementations
• Upgrade and Optimization Projects
• Maintenance Projects

Our Certified team and detailed approach to planning will ensure your IT project is delivered with minimal disruption to your business.

Overview:

Scadea offers outsourcing consulting as a preliminary service for enterprises wishing to outsource and which want to set up the engagement as promptly and efficiently as possible.The consulting services by Scadea ensures:

• A smooth transition period
• Fast set-up of the offshore team
• Consistent ongoing operations

SAP Services

With a track record of successful SAP implementations, detailed business assessment programs in place, we can give you a good Enterprise Planning Solution from SAP with industry specific capability.

Scadea's SAP solutions are really saleable which means that your system grows as you grow without any reimplementation’s or system migrations. SAP services by Scadea support an enterprise-wide system for you.

BI & DW Services

Scadea's Business Intelligence and Data warehousing services have been leveraged by some of the large scale enterprises from various businesses across the world. Our strong synergies with our clients bring rich experience to our business intelligence and Data warehousing competency and development.

Oracle ERP Services

Scadea's Oracle applications services cater to various business needs across some industry verticals. Robust tools, methodologies, and templates are extensively used by Scadea to provide Quality Oracle applications to our clients. With years of solid experience in ERP implementation backing us, our Oracle ERP services package consists of solutions that best fir your company. Our services cover the entire Oracle Implementation spectrum - consulting, implementation, and post-implementation beginning with assessment services to version upgrade services.

At Scadea, we believe that 'Offshore software development’ should be a 'no surprises' process. We adhere to industry's best practices which make sure that we deliver in a smooth, streamlined development processes with the highest possible degree of success.

If you choose us to be your offshore development partner, we begin working with you to gain a thorough understanding of the problem to be solved, from both the business and technical perspectives.

Dialog - The Digital Divide

We believe that strong two-way communication is a crucial element in our offshore development efforts. We encourage and indulge in open dialog between your team and ours enabling instant messaging on both sides.

Whether you are interested in add functionality to your existing application or develop new applications, Scadea's strict adherence to best practices accelerate the entire software development cycle thereby reducing your development costs long term.

Scadea's Application Maintenance and Support services offer ways of improving existing application and enhance them to the widening and emerging market demands. Scadea's maintenance activities include:

• Assessment of existing applications
• Timely proactive application maintenance
• Functional extensions
• Application documenting

Scadea and its Infrastructure Management Practice

Scadea excels in providing high quality solutions in the infrastructure management domain. The key factor is to save the ever growing costs without compromising on quality. The right solutions, latest technology, highly qualified resources, industry best practices - are the Scadea's say-it-all pointers.

Scadea's Infrastructure Management practice delivers the following services:

• IT Service Management
• Datacenter Solutions
• Remote Infrastructure Management
• Systems Management
• Operational Services
• Network Management

BPO Services arm of Scadea is one of its flagship services on a global delivery platform. Scadea BPO has the capabilities to provide onshore, offshore, and hybrid delivery options. Scadea's BPO services involve a broad spectrum of customized outsourcing capabilities leveraging both cross industry and industry specific solutions focusing on sectors such as

• Banking and Financial Services
• Insurance
• Retail
• Consumer Products and Goods
• Energy and Utilities
• Healthcare and Pharmaceuticals
• Business Associations
• Education
• Elder Services
• Food Industry and Agriculture
• Manufacturing and Wholesale
• Real Estate
• Tourism, Recreation, and Transportation
• Non-Profit and Human Services
• Political Campaigns

Our BPO Services portfolio spans industry specific solutions in customer service - outbound and inbound)

Our Outbound Call Services

Scadea provides Outbound Telemarketing Services that has an innovative Call Center Setup making use of leading-edge technology. With a state-of-the-art Outbound Call Center Infrastructure, we assure our customers of providing a solution-based approach. Our outbound call centers offer product promotional support to customers via telephone. The services extend it to provide:

• New product launches and line extension introductions
• Product Recalls
• Product Advisory Notices
• New Product Indication Announcements
• Product Hotlines
• Outcomes Research

Our Outbound Sales & Marketing Services

We generate significant revenues for our clients and provide a Return on Investment from the date of commencement of the respective outsource service with our comprehensive Sales and Marketing Services.

Our Outbound E-mail Follow Up

Combining direct mail with call-center follow-up, we accelerate response rates to our customers. Mail follow-up benefits that Scadea targets at:

• Achieve high-impact, short-term sales
• Produce a highly focused, results-oriented campaign
• Increase lead qualification rate
• Reduce cost per qualified lead

Our Outbound Voice Broadcast Services

Through our effective Outbound Voice Broadcast Services, Scadea offers communicating

Scadea is committed to adding value to your business and helping you achieve your business objective. Corporate voice messages, informational messages, past due notices, and reminders and verifications. Scadea's broadcasting solution enables our customers to focus on their core functions of business not on maintenance of voice broadcasting equipment.

Our Inbound Call Services

Scadea has a proven track record of providing efficient Inbound Call Services. Every call routed to our Inbound center is handled by highly trained Customer Service Representatives. We keep your business on the go even though you are not available. Thus we, with an intention to secure your business focus on

• Customer Acquisition
• Customer Care
• Customer Growth

Our IVR Answering Service, Call & Message Answering Services

We have a 24/7 model (round the year) service that enables us to answer customer calls which inturn saves time and money for the callers. The received calls are processed by live operators who obtain the name, address, phone number, and brief message from the callers.

We effectively and efficiently align our answering services to:

• Account Status
• Shipment tracking
• Calling Card Services
• Emergency Notification
• Lead Generation
• Credit Collection Services
• Contractors
• Mortgage Marketing
• Appointment Reminders
• Invoice Payment
• Payroll Services
• Fund Raising Projects
• Inbound Order Tracking
• Product Ordering and Fulfillment

Our Technical Support Services - Redefining User Needs

Technical Support Outsourcing at Scadea has been evolving from simple call handling to reengineering business process. Our Tech Support Services provide strategic value in

• Increasing Customer Satisfaction
• Increasing revenues through cross-sell and up-sell of services
• Increasing employee satisfaction through the internal helpdesk function
• Reducing costs

Empowered by Best-of-Breed Technology, our tech support centers include:

• Optimized internal Support processes
• Workflow configuration and task automation
• Intuitive, Collaborative Features
• Flexibility
• Customization to the Unique needs of your Business

We not only help you with your business by offering our BPO services, we give you confidence and strength to entrust us with more responsibilities.